Overview

Miss Lou Tech Works has low cost solutions to all your educational technology needs.  Need to streamline your Business and Accounting process?  Want to make your HR or Personnel Department run more efficiently by having all the tools in one place to manage your employees?  Would you like your IT Department to be able to respond to your customer or employees support requests in a timely manner?

Read how we can put our expertise to work for you.

Content/Internet Filtering

Keeping students safe on the Internet

Through the Internet, students now have the world at their finger tips. Along with its many riches, students must also navigate a mine field of distractions and hazards.  We can assist schools and libraries in:

1. Keeping inappropriate content out of the classroom and computer lab
2. Creating a safe learning environment
3. Achieving CIPA compliance
4. Qualify for E-Rate funding
5. Protecting computers from spyware, viruses, and other malware

Easy, Affordable, Flexible

With our open source solution, you get ease of use, affordability, and flexibility to accommodate student, teacher, and staff needs. We make it straightforward to manage your network and comply with CIPA requirements through:

• Dynamic Web Filter – Filter websites by critical categories for CIPA such as Pornography, Illegal Drugs, Dating, and Hate and Aggression, as well as manage access to web mail, shopping, proxies, and other sites.
  • Control Internet usage based on 53 categories that covers over 100 million URLs.
  • URLs that have not been seen before are processed and classified in real-time, allowing you to stay one step ahead of your students.
  • Block https/ssl sessions by IP, thwarting a popular work around for standard web filtering solutions.
• Control Instant Messenger and other P2P applications – port hopping applications such as instant messenger and bit torrent can bypass standard firewall rules, consume network traffic, introduce malware, and open a door for child predators. Untangle allows you to control these applications and set reasonable restrictions for your network.
• Block Viruses, Spyware, Spam, Phish, and Other Malware – Scans all traffic including http and ftp for viruses, worms, spyware, phishing, and other threats to protect your network and the personal information of your students.
• Monitoring - Reports lets you see who’s doing what on your network, including reporting by active directory user name. This lets you monitor for violations of your acceptable use policy and identify suspect behavior.
• Policy Management – Create an unlimited number of web usage policies based on user and/or time of day, including rules appropriate for teacher, staff, and students as well as different age groups.

Need help or advice?

Managing a network is hard. Government regulations make it is harder. Meeting the diverse  needs of parents, students, teachers, and administrators make it even harder still.

Fortunately, Untangle can assist you in achieving CIPA compliance by connecting you with the right partners in your area, advising you on the right packages.

Managing a network is hard. Government regulations make it is harder. Meeting the diverse  needs of parents, students, teachers, and administrators make it even harder still.  Fortunately, we specialize is supporting schools and can assist you in developing a technology plan to achieve CIPA compliance and implementation.

Online Classes/E-Learning

MLTW can install a software package for producing Internet-based courses and web sites. It is a global development project designed to support a social constructionist framework of education.

The software we install has many features typical of an e-learning platform, plus some original innovations (like its filtering system). It is very similar to a learning management system, but it has many more standard features. It can be used in many types of environments such as in education, training and development, and business settings.

The software infrastructure supports many types of plug-ins:

• activities (including word and math games)
• resource types
• question types (multiple choice, true and false, fill in the blank, etc)
• data field types (for the database activity)
• graphical themes
• authentication methods (can require username and password accessibility)
• enrollment methods
• content Filters

IT Support

We offer a complete Help Desk solution that includes the following features:

Customer Interface:

Submit new tickets

Attach files

Obtain detailed information from customers with custom fields

SPAM prevention

Suggest related knowledgebase articles before final ticket submission

View existing ticket statuses

E-mail notifications of staff replies

Browse knowledgebase

... And more!

Knowledgebase:

Unlimited knowledgebase articles

Unlimited categories and subcategories

Quick and Easy search capabilities

Post attachments to articles

Count article views List newest and most popular articles

Rate articles

... And more!

Administrator interface:

Unlimited administrators and staff accounts

Restricted access to some functionalities for certain staff

Powerful ticket search ability

Manage knowledgebase categories and articles

Manage staff accounts

Manage canned responses

Customize help desk settings

Modify your profiles and signatures

Autoclose tickets after X days

E-mail notifications of new tickets and replies

Customers can easily rate staff replies

Easy translation into any language

... And more!

Information Sharing

We can help reduce your ECM costs by up to 96% compared to proprietary systems like Documentum, Open Text and SharePoint. It's as simple to use as a shared drive or SharePoint and does not lock you in to a proprietary stack.

In the current economic climate organizations need to do more with less. Our passion is to offer a solution that focuses on:

• Low Cost — A low cost, open source, subscription model with minimal upfront investment that can be driven out of operating expense (op ex) as opposed to capital expense (cap ex)
• Simplicity — Rapid deployment to deliver immediate business value and rapid application development using pre-built components and lightweight scripting
• Choice — Lower Total Cost of Ownership (TCO) by reusing existing hardware, software and skills. No lock-in to one ECM vendor or one stack, so when a vendor tries to dramatically increase maintenance fees you have a choice to go elsewhere

MLTW Offers One Integrated Low Cost Solution

• Document Management
• Web Content Management
• Collaboration
• Content Platform and Repository
• Content Management Interoperability Services (CMIS)
• Records Management
• Image Management