Overview

Miss Lou Tech Works has low cost solutions to all your business technology needs.  Need to streamline your Business and Accounting process?  Want to make your HR or Personnel Department run more efficiently by having all the tools in 1 place to manage your employees?  Would you like your IT Department to be able to respond to your customer or employees support requests in a timely manner?

Read how we can put our expertise to work for you.

HR/Personnel

MLTW offers a flexible and easy to use solution for small and medium sized companies by utilizing the following modules:

• Administration Module
• Personal Information Management Module
• Reports Module
• Employee Self Service Module
• Time and Attendance Management Module
• Leave Management Module
• Applicant Tracking Module

The combination of these modules into one application assures the perfect platform for re-engineering and aligning your HR processes along with the organizational goals.

Content/Internet Filtering

With our open source solution, you get ease of use, affordability, and flexibility to accommodate your business needs. We make it straightforward to manage your network and comply with privacy requirements through:

• Dynamic Web Filter – Filter websites by critical categories such as Pornography, Illegal Drugs, Dating, and Hate and Aggression, as well as manage access to web mail, shopping, proxies, and other sites.
  • Control Internet usage based on 53 categories that covers over 100 million URLs.
  • URLs that have not been seen before are processed and classified in real-time, allowing you to stay one step ahead of your employees.
  • Block https/ssl sessions by IP, thwarting a popular work around for standard web filtering solutions.
• Control Instant Messenger and other P2P applications – port hopping applications such as instant messenger and bit torrent can bypass standard firewall rules, consume network traffic, and introduce malware. Our solution allows you to control these applications and set reasonable restrictions for your network.
• Block Viruses, Spyware, Spam, Phish, and Other Malware – Scans all traffic including http and ftp for viruses, worms, spyware, phishing, and other threats to protect your network and the personal information of your employees.
• Monitoring - Reports lets you see who’s doing what on your network, including reporting by active directory user name. This lets you monitor for violations of your acceptable use policy and identify suspect behavior.
• Policy Management – Create an unlimited number of web usage policies based on user and/or time of day, including rules appropriate for managers, supervisors, and employees.

IT Support

We offer a complete Help Desk solution that includes the following features:

Customer Interface:

Submit new tickets

Attach files

Obtain detailed information from customers with custom fields

SPAM prevention

Suggest related knowledgebase articles before final ticket submission

View existing ticket statuses

E-mail notifications of staff replies

Browse knowledgebase

... And more!

Knowledgebase:

Unlimited knowledgebase articles

Unlimited categories and subcategories

Quick and Easy search capabilities

Post attachments to articles

Count article views List newest and most popular articles

Rate articles

... And more!

Administrator interface:

Unlimited administrators and staff accounts

Restricted access to some functionalities for certain staff

Powerful ticket search ability

Manage knowledgebase categories and articles

Manage staff accounts

Manage canned responses

Customize help desk settings

Modify your profiles and signatures

Autoclose tickets after X days

E-mail notifications of new tickets and replies

Customers can easily rate staff replies

Easy translation into any language

... And more!

Document Management

We can help reduce your ECM costs by up to 96% compared to proprietary systems like Documentum, Open Text and SharePoint. It's as simple to use as a shared drive or SharePoint and does not lock you in to a proprietary stack.

In the current economic climate organizations need to do more with less. Our passion is to offer a solution that focuses on:

• Low Cost — A low cost, open source, subscription model with minimal upfront investment that can be driven out of operating expense (op ex) as opposed to capital expense (cap ex)
• Simplicity — Rapid deployment to deliver immediate business value and rapid application development using pre-built components and lightweight scripting
• Choice — Lower Total Cost of Ownership (TCO) by reusing existing hardware, software and skills. No lock-in to one ECM vendor or one stack, so when a vendor tries to dramatically increase maintenance fees you have a choice to go elsewhere

MLTW Offers One Integrated Low Cost Solution

• Document Management
• Web Content Management
• Collaboration
• Content Platform and Repository
• Content Management Interoperability Services (CMIS)
• Records Management
• Image Management

Project Management

The software we use is a web-based project management application, designed to provide project layout and control functions.

Project Management is about the structuring of a series of tasks and the schedule associated with those tasks, to achieve an outcome. The nature of those tasks and the schedules and any associated functions (such as project planning, contract negotiation, risk management, cost management and so on) will depend greatly on the nature of the projects that you can manage.

The software aims to provide the project manager with a tool to manage tasks, schedules, communication and sharing.

Our software can be used in a huge range of applications and environments, from small offices, single people trying to manage their own workload, companies, government departments, not for profit organisations, schools and so on.  It is also used to manage the day to day activities of project progression.